Shipping & Returns

Time of order processing

Orders are processed and shipped within two to three business days as long as there is inventory available to ship the complete order.  Modern Robotics offices are closed on US public holidays.

Note: If items are not available to fill the complete order and we will have more available within 1 to 3 business days we will hold the order until all items are available.  If the delay will be any more than 3 business days, we will contact you regarding a partial shipment. 

Shipping Charges

Shipping is calculated based on the weight and destination address of the shipment.  We ship Priority Mail (US Only) or FedEx Express and all shipping methods provide proof of shipping, tracking and proof of delivery.

US Domestic Shipping

FedEx - FedEx Express, various types of service, includes tracking, proof of delivery.

Priority Mail - Priority Mail service offers

  • 2 to 3-day service to most domestic destinations
  • proof of delivery.

International Shipping:

FedEx International Priority offers

  • 1 to 4 average business day delivery depending on the destination. 
  • tracking

International Importation Taxes and duties: When receiving an international shipment, your country may charge duties and importation taxes based on the value of the shipment which FedEx will collect from you upon delivery. You are responsible for paying these fees. To find out if your country charges taxes and fees contact your countries customs agency. NOTE: Refusal to pay these fees will result in your package being abandoned by the shipper and you will not receive a refund from Modern Robotics for your abandoned order.

Payment

We accept credit card payments for online orders. 

Educational Institutions

In certain cases, Modern Robotics accepts official purchase orders from schools, universities, and other US domestic educational institutions. Please contact sales@modernroboticsinc.com for further details.

Returns

Items can be returned for a refund or exchange within 30 days of the order being shipped. Contact us for a Return Materials Authorization, (RMA) and instructions on how to return the item.

  • Returned items must be unused and unmodified and returned with all original packaging, accessories, cables and printed material.
  • Items that have been used are not eligible for a refund and we will optionally issue a store credit that can be applied towards another purchase.
  • The cost of shipping the original order is not refundable.
  • You are responsible for return shipping charges.
  • Returns for a refund may be subject to a 15% restocking fee. This fee may be waived for the following reasons;

             Carrier damage
             Defective product
             Received incorrect product

  • Items must be returned using a trackable shipping service. We suggest US Postal Service (or your country's postal service) delivery confirmation service or UPS / FedEx. If your package doesn't arrive and you don't use a trackable method to return the item, we will not be able to honor the Return policy.

Warranty Returns

Modern Robotics warranties its products to be free from defects in materials and manufacturing for 6 months from the time of sale.

If your item is defective or malfunctioning, contact Technical Support ( support@modernroboticsinc.com ) and we will attempt to resolve the issue. Technical issues can often be resolved without the need to return the item. Our warranty return policy is;

  • All return shipments must include a completed RMA form (Return Materials Authorization) with the assigned RMA number issued by Technical Support. Any return sent to us without a completed RMA form will not be accepted and will be returned to you.
  • You are responsible for return shipping charges.
  • The warranty will be void if an item has been modified. Modifications to the circuitry such as adding or changing components, cutting or changing connector wires or connectors are examples of modifications that void the warranty.
  • Items must be returned using a trackable shipping service. We suggest US Postal Service (or your country's postal service) delivery confirmation service or UPS / FedEx. If your package doesn't arrive and you don't use a trackable method to return the item, we will not be able to honor the Warranty Return policy.
  • In the event that we need to send you the repaired unit or a replacement, we will pay return shipping from Modern Robotics to you.