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Requesting an RMA
To request a product replacement under warranty, use the Hardware Troubleshooting Guide above. This will assist us in narrowing down the problem and solving the problem sooner. When emailing us, be specific and technical. For example, “Our Legacy Module does not illuminate and Power Distribution Module only shows 3 LEDs. Our phone is connected and turned on.” provides more information than “Our Legacy Module is not working.” If you use the troubleshooting guide above, you may use the problem code and specify which modules you are using. Also include in the email a contact person (not only a team name), mailing address, and phone number.
If an RMA is issued, you will receive instruction to send the affected product to us. We typically send the replacement the same day your product is received although due to scheduling conflicts, the replacement may not be sent the same day.
The customer is responsible for mailing products to us. We will mail replacements to the customer using USPS Priority.